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FAQs
Answers to common questions about our pieces, orders and delivery.
Each piece is thoughtfully made by skilled artisans in Kenya using hand-dyed canvas, premium leather and carefully selected details.
Hand-dyeing creates subtle variations in colour, pattern and texture. These differences are intentional and make every piece unique.
Yes. International delivery options and the applicable rate are shown during checkout. Customs charges may apply at the destination.
Tracking details are emailed after dispatch. Allow up to 24 hours for the courier’s tracking page to update.
Eligible unused items in their original condition may be returned within 14 days of delivery. See Shipping & Returns for the complete conditions.
Keep it dry, avoid overfilling and store it supported in its dust bag. Visit our Care page for material-specific guidance.
Yes. Use the Contact page and select Wholesale or Stockist enquiry so our team can respond with the relevant information.