SHIPPING & RETURNS
Everything you need to know about receiving and returning your Pambo Letu order.
Order processing
Orders are prepared within 2–4 business days. During launches, holidays or high-volume periods, preparation may take slightly longer. You will receive an email when your order is ready to travel.
Delivery
We deliver within Kenya and internationally. Delivery times shown at checkout are estimates and begin after dispatch. International orders may be subject to customs duties, import taxes or local handling fees charged by the destination country.
Tracking
Once dispatched, tracking details are sent to the email address used at checkout. Please allow up to 24 hours for the courier’s tracking information to update.
Returns
Eligible items may be returned within 14 days of delivery. Items must be unused, unworn, in their original condition and returned with all packaging. Return delivery costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Damaged or incorrect orders
Contact us within 48 hours of delivery through our contact page and include your order number and clear photographs. We will review the issue and arrange the appropriate next step.
Refunds
Approved refunds are returned to the original payment method after inspection. Processing times vary by payment provider. Original shipping charges and customs fees are non-refundable unless required by law.